Review of The Counter, TheaterWorks, Hartford
TheaterWorks, Hartford, has a knack for finding and producing plays that provide intimate looks at everyday lives. Meghan Kennedy's The Counter, directed by Rob Ruggiero, joins a roster of plays that includes Primary Trust, The Garbologists, and Sanctuary City. There have also been notable stagings of plays like Clyde's or Queen of Basel set entirely in workplaces, or in a classroom, such as English, this season's opener. Impressively, all these plays have transformed the TheaterWorks stage into spaces that compel a realistic sense of the kinds of lives that take place there. In each case, the cast—whether two or three or half a dozen—draws us into stories that have an honest grasp of how people live and cope and interact in a variety of situations.
That's the strong suit of The Counter, set at the counter of a diner in upstate New York, presided over by Katie (Justis Bolding), a reasonably outgoing waitress, whose first customer most days is Paul (Tim DeKay), a retired firefighter who gradually makes requests that up the drama level between them but which also open each to our scrutiny. How you read their manner, their stories, their exchanges will determine to a large extent what you get out of watching them get to know each other.
Katie (Justis Bolding), Paul (Tim DeKay) in The Counter, TheaterWorks Hartford; photo by Curtis Brown
The set by Tijana Bjelajac creates the kind of trustworthy diner counter where almost anyone would feel comfortable killing time. The unpretentious setting immediately establishes the tone of the encounters at the counter. But the fact that to "counter" is to respond, possibly to contradict or oppose, might also suggest that the give-and-take of these two unassuming types will take them down unexpected paths. There's also perhaps an implied sense of "counting" on someone or something, which, as the play goes on becomes more and more relevant.
Paul (Tim DeKay) in The Counter, TheaterWorks Hartford; photo by Curtis Brown
Both actors provide engrossing character studies of two people whose complexity emerges slowly, as each rises to the challenge of the other. Katie, we learn, has come to this little town and this small-scale job to get away from where she lived before and what occurred there. Bolding gives Katie appealing variety, allowing her to be both touching and amused; she's patient and cautious, but gradually makes her own neediness manifest. Paul, who has always lived in the same town, has a past that makes him a bit of a hero, both sung and unsung, and DeKay's performance keeps us guessing about Paul's deeper conflicts until we learn how unmoored he's become. The encounters at the counter come to represent a last bid for real friendship, the kind with tough truths. We may have become, as audiences, more than a little too familiar with the fact that some kind of trauma must lurk in the background of any life deemed worthy of theatrical enactment, but, if so, there's no denying that unpeeling the layers gives a playwright something to do for nearly ninety minutes.
Katie (Justis Bolding), Paul (Tim DeKay) in The Counter, TheaterWorks; photo by Curtis Brown
The dialogue between Katie and Paul moves easily from small-talk—about Netflix and diet and sleeping problems—to bits of wisdom and advice, to sharing secrets, to necessarily tough talk. A brief appearance by Peg (Erika Rolfsrud), a married doctor who had an affair with Paul, helps establish his emotional past, and also lends more credence to Paul's request to Katie that hangs over the entire play. Without giving too much away, let's say that Paul is looking for a way out of a life he's tired of leading and hopes Katie will aid him. And, of course, if the request doesn't involve love, then it must involve death.
Katie (Justis Bolding) in The Counter, TheaterWorks Hartford; photo by Curtis Brown
Katie's "counter" to Paul's request is also a way to leave the past behind: in her case, 27 voice messages from a man she once had hopes for, but who seems to have treasured her in a more platonic way. The script suffers a bit in its rendering of this relationship, since we never see the man in question, unlike our view of Peg and Paul together, and only hear a few of the voice messages. The fact that this figure from Katie's past becomes pivotal at the close feels more than a little contrived—so as to end the Katie and Paul encounters with a bit of "beau ex machina."
That said, the play's ending brings this phase of things to a close and the spotlight on that coffee cup on the counter makes it hang in the balance.
The Counter
By Meghan Kennedy
Directed by Rob Ruggiero
Set Design: Tijana Bjelajac; Costume Design: Risa Ando; Lighting Design: Matthew Richards; Sound Design: Minjae Kim; Original Music: Billy Bivona; Stage Manager: Tom Kosis
Cast: Justis Bolding, Tim DeKay, Erika Rolfsrud
TheaterWorks, Hartford
February 12-March 15, 2026; extended through March 22nd